Refund Policy

 

Here at Hayze, all of our products are made to order. As a small business, we do not hold stock. Therefore, unfortunately, we do not offer refunds on products. We appreciate your understanding with this.

The only exception to this is if the product has arrived damaged. Please see notes below on 'damages and issues'. 

You can always contact us for any return question at info@hayzebridal.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Bespoke orders & custom designs cannot be returned and unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

To start a return, you can contact us at info@hayzebridal.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.